New Haven, CT: Library Services Asst 4, Yale University Haas Arts Library

Original Posting Date 28-Jul-2017
Supervisory Organization Library – Haas Arts Library
STARS Requisition number 43443BR
University Job Title Library Services Assistant 4
Posting Position Title Library Services Assistant
Bargaining Unit L34 – Local 34 (Yale Union Group)
Time Type Full time
Duration Type Regular
Compensation Grade Labor Grade D
Work Location University Library System
Worksite Address 180 York Street New Haven, CT 06511
Work Week Standard (M-F equal number of hours per day)
Total # of hours to be worked: 37.5
Work Days/Hours (Other than Standard) M-Th 8:45am-5:15pm; F 8:30am-5:00pm (37.5 hrs) during the academic year

Position Focus: Arts Library Special Collections (ALSC) includes rare and unique materials related to Art, Architecture and Drama. Under the supervision of the Assistant Director for Special Collections and exercising independent judgment within a framework of stated goals and procedures, performs a variety of public and technical service duties. In conjunction with Team Leaders, coordinates daily operations of ALSC Reading Room (e.g., desk coverage, delivery/return of off-site materials and security). Assists patrons with discovery and access systems. Assists patrons in registering and requesting materials; answers questions about access or use restrictions. Maintains patron information in confidential database and accurate records of all transactions. Monitors use and instructs readers in procedures to prevent theft or damage. Monitors requests and insures accuracy of location information in management systems. Secures all ALSC areas at closing. Using independent judgment, responds to or triages reference requests. Conducts preliminary research with collection materials or other resources to answer basic questions. Consults with a Librarian on all questions beyond established guidelines. Responds to scan requests; researches and identifies material; assesses condition and costs per dept. standards. Provides support services to ALSC classes, including coordinating classroom calendar and appropriate coverage, assembling known-item requests, reviewing materials after sessions. Provides support for establishing physical and intellectual control over archival collections; arranges and rehouses collections according to approved processing plan and storage/preservation standards; prepares finding aids in ArchivesSpace or by converting/upgrading files in legacy formats; creates preliminary MARC records for archival collections; updates MARC records to reflect acquisition of additional material. Assists with ingest of files into preservation repository. Assists with maintenance and storage of archival supplies. Provides collection/bibliographic information for gift acknowledgements. Works with Assistant Director for Special Collections to coordinate transfer of ALSC materials to LSF or other units. Reconciles transferred containers; troubleshoots problems. Participates in paging, shelving, and stacks maintenance. Assists with coordination of Conservation and Preservation services, including exhibit preparations: creates exhibit labels using template, arranges printing of labels and posters, coordinates access to materials and exhibit cases. In consultation with supervisor, plans own work and directs work of student workers. Compiles work statistics. Serves on main Arts Library service desk and provides backup as needed, which includes but is not limited to breaks and both unexpected and planned staff absences. Works with all Arts Library staff to foster an environment of teamwork, collaboration, and innovation in a fast-paced, service-oriented department.

Essential Duties

1. Serves as a primary source of information on established procedures and policies for staff and patrons. 2. May perform a range of public and technical services functions. 3. Oversees, instructs, revises, the work or coordinates work activities of staff. 4. Provides research assistance to patrons and staff in writing and at reference desk. 5. Interviews patron to determine scope and depth of request. Identifies and resolves problems. 6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases. 7. Acquires library material that has been recommended by patrons or librarians. 8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects. 9. Performs functions incidental to library activities.

Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of experience and education.

Required Skill/Ability 1: Demonstrated commitment to providing high quality, responsive, and friendly customer service, and the ability to lead by example. Ability to work collaboratively and apply well-developed interpersonal, communication, and customer service skills. Ability to work with a diversified population.
Required Skill/Ability 2: Demonstrated ability to effectively complete tasks in a busy library setting or fast-paced service environment, with accuracy and attention to detail despite interruptions. Demonstrated ability to articulate policies, procedures, and regulations; skill and tact in dealing with the public.
Required Skill/Ability 3: Ability to work independently and exercise initiative and judgment while working without close supervision. Ability to direct and monitor work of student employees. Ability to learn new programs. Ability to troubleshoot for software and equipment, such as computers, copiers, printers, and scanners.
Required Skill/Ability 4: High level of proficiency with office equipment (e.g. scanners) and software (MS Office and Adobe products); standard web browsers (Explorer, Firefox, Chrome, Safari); library-related applications (Aeon, Ares, ILLiad, Voyager). Demonstrated knowledge of library catalogs, databases, and integrated library systems.
Required Skill/Ability 5: References must indicate reliability, punctuality, diligent performance, logical and systematic approach to work, strong organizational skills, ability to work cooperatively with public and co-workers, prioritize work, handle complex work assignments accurately, and solve problems effectively.
Preferred Education, Experience and Skills: 1. Experience with art, architecture, book arts, graphic arts, or theater.
2. Bachelor’s degree in an arts-related field.
3. Previous public service experience in an academic library.
4. Reading ability of a foreign language, preferably non-Western European.
5. Exhibit preparation, preservation, or conservation experience.
6. Web design or graphic design skills .
7. XML or EAD skills.

For a complete description of the position, please see Requisition # 43443BR at

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