Charlotte, NC: Public Records Specialist – Administrative Officer I, City of Charlotte

Job Opening Title: Public Records Specialist – Administrative Officer I

Employer Name: City of Charlotte

Job Location: Charlotte, NC

Application Deadline: August 3, 2019

Link to job posting:

Years of experience required: 1

Job Description (if URL to posting not available). Please include instructions for how to apply.: CLASSIFIED JOB TITLE: Administrative Officer I
WORKING TITLE: Public Records Specialist
JOB CODE #: 200300
SALARY: $41,945-$52,430

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The City Clerk maintains a recorded history of government actions and provides assistance to the Mayor and Council. The Clerk’s Office delivers services that connect the public to local government; some of these services include: assisting the public to address Council, managing the boards and commissions process, fulfilling public records requests, performing research and records management, promoting transparency and providing access to records.


Administrative Officer I – Public Records Specialist

The City of Charlotte, North Carolina, City Clerk’s Office is seeking a Public Records Specialist who has knowledge and experience in records and information management. The ideal candidate will have knowledge of relevant public records laws and best practices, be an analytical thinker who is a self-starter capable of working to lead cross-departmental teams and able to effectively manage changing priorities. The successful candidate must have knowledge and experience in working with technology solutions used in records management and retrieval while having excellent leadership, communication, and team building skills with a strong customer-service orientation.

1. Gathers newly received public records requests and uploads them into the City of Charlotte’s public records request system
2. Assists departments and individuals in the gathering of responsive public records materials
3. Respond to queries regarding records management practices and public records requests
4. Generates reports of open public records requests and works with departments to ensure timely compliance with the fulfillment of these requests
5. Updates and posts public records on the City of Charlotte’s Open Data Portal
6. Assists departments with their internal records management activities (conducting inventories, the arrangement of records, scheduling records according to the municipal retention and disposition schedule, etc.)
7. Supports the Citywide Records Program Manager with organization-wide educational activities and events

• Leadership skills
• Time Management / Project Management
• Detail-oriented
• Organizational skills
• Strong ability to prioritize

• Excellent leadership, communication, and team building skills, and a strong customer-service orientation
• Comprehensive knowledge of records management concepts and principles
• Knowledge and experience in working with technology solutions used in records management and retrieval
• Knowledge of relevant public records laws and best practices
• Ability to perform complex tasks following established processes.
• Comprehension of pertinent Federal, State, and local laws, codes and regulations
• Analytical thinker
• Communicates clearly and effectively, both orally and in writing
• Ability to interpret and explain City policies and procedures
• Ability to establish and maintain effective working relationships with other employees and the public
• Demonstrated ability to work independently, take initiative, and manage changing priorities
• Ability to maintain strict confidentiality and exercise discretion and sound decision making when handling sensitive documents.

• Two-year degree with course work in history, political science, library science, information science or other related fields
• Certified Records Manager through ARMA or NAGARA
• Knowledge of records management and archival best practices in a government agency
• Knowledge of information management lifecycle concepts
• Experience with records management, document management, content management, or information management databases and/or systems

• High School diploma or equivalent with one-year relevant work experience; or an Associate’s degree; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
• Must be detail and multi-tasked oriented
• Possess the ability to be highly involved in long and short term projects simultaneously
• Possess strong analytical and organizational skills
• Requires excellent writing, data, verbal, proofing/editing, and presentation skills
• Strong customer service, professional and interpersonal skills
• Command of Microsoft applications, including Word, Excel, PowerPoint
• Commensurate with Experience
• Office hours are from 8:00 a.m. to 5:00 p.m. Standard office hours apply; however, at times, subject to work during non-traditional hours.
• The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits
• The City of Charlotte is a drug and alcohol-free workplace

How to apply: